FAQS - FREQUENTLY ASKED QUESTIONS
WeTKare is a European start-up between Spain and England with the mission to drive society towards a healthier, simpler and more sustainable lifestyle by improving our consumption habits.
About Us
Most cleaning products are 90% water and 10% is what cleans. WeTKare's products are concentrated, we don't carry that 90% water, and they prevent the need to throw away millions of single-use plastic bottles.
For us and our community they are the best. WeTKare Multi-surfaces and Floor Cleaners are efficient and sustainable household products, they reduce carbon footprint, the use of plastics and bottled water, and help save money.
No. We never test our products on animals and neither do our suppliers.
The bottles of our cleaners (Multi-surface and Floor Cleaner) are made of recyclable plastic.
WeTKare's aluminum bottles are made of... wait a minute! ... aluminum, an infinitely recyclable material.
Yes, it is a cardboard box and we try to use recycled cardboard.
We also sometimes reuse our product boxes. Yes, the package may not be the prettiest, but... Why throw it away when it is still useful?
If the shipping address is incorrect, please contact us as soon as possible. help@we-tkare.com.
If your order has not yet been shipped, we will do our best to change it.
CONSUMPTION HABITS
We refer to consumption habits, to apply some simple changes to avoid plastics as much as possible, to reduce single-use products and the waste they generate, to minimize the carbon impact, as well as other small gestures, such as: bike instead of car, carry your own bag when you go shopping, use your own bag at the greengrocer's and your own cup at the butcher's, refill, reuse and reuse.
Single-use products generate a huge amount of waste, increase transportation costs and pollution. Even single-use eco-friendly products have the same drawbacks, the only difference with plastics is at least that they decompose more easily.
In addition to the carbon footprint, almost 3 liters of water are used.
Since 1700 we have lost 90% of wetlands and the rate at which they are disappearing has increased since the second half of the 20th century.
WE TKARE MULTI-SURFACE
Enzymes are a powerful natural degreaser and also very effective against all types of organic dirt (feces, urine, vomit...).
As easy as increasing the dose.
The indicated doses are the recommended ones, but if the workload is very heavy, try to increase the dissolved dose, but increase by half doses and evaluate the results.
WeTKare is very concentrated and therefore when applied on such surfaces can cause a cloudy effect. That is why it is highly recommended especially for furniture, glass and mirrors not to dilute more than 10ml (One turn of the bottle)
Generally when the crystals are left with a cloudy effect is due to an excess of product. Here we can apply or follow several options. You can try each one separately or combine them. This is one of the benefits of WeTKare that it can be adapted according to needs or preferences.
The options are
1. Add a little more water to the sprayer
2. Spray a few times on the surface. WeTKare being so concentrated and applying more than necessary means that there is more product than desired and we simply have to rub longer to remove the excess product
3. It may be possible that the cloth already has a lot of product if we have previously cleaned other surfaces, in that case it would be enough to rinse it.
We want to avoid the problems caused by the excess of disinfection that we are used to
Disinfectants are biocides. When we disinfect, we kill everything, bacteria, viruses... good and bad and when the surfaces are inert the first to appear are viruses, bacteria... bad and without anything that stands in front of them the first to absorb these viruses, bacteria... are us
Also when we disinfect we do not allow our body to generate antibodies. Numerous studies indicate that the bad excess of cleaning generates a huge amount of health problems, such as allergic reactions, asthma among others
In short we take care of your health and do not disinfect :)
WE TKARE FLOOR CLEANERS
100% of the times we have been asked this question it has been because they shot the product directly into the ground
Shoot into the water bucket, filled with water.
We want the scent to be subtle so that you can enjoy your favorite fragrances.
MY ORDER
Shipping time is between 3 and 5 working days. This may vary in case of vacations, vacations, stock, etc.
If the shipping address is incorrect, please contact us as soon as possible. help@we-tkare.com.
If your order has not yet been shipped, we will do our best to change it.
Once the order has been placed, no changes can be made. If you need to cancel your order write us as soon as possible: help@we-tkare.com
It is important to note that if your order has been picked up we cannot cancel or modify it.
We explain it to you in Shipping and returns
MY ACCOUNT
When you register for the first time on our website you will have the possibility to choose the WeTKare sustainable cleaning option that best suits your needs and I will send it to you.
You decide when to buy the refills and another sustainable kit.mos home.
Subscription is FREE.
Simple, just log in to your profile. If you have any problem please contact us.
SALES POINTS
We are just getting started.
Contact us and we will let you know if there are stores near you that are part of our community.
I have a store and I would love to have WeTKare. If you want to join us contact us.
OTHER
Send us an email at any time and we will get back to you as soon as possible.
hello@we-tkare.com
If we ever call you, we will never ask you for bank details, credit cards, personal data, passwords or to download applications or programs.
Our cleaning products are designed and manufactured in Spain, EU with the highest quality standards.
We also thank you for supporting independent businesses.
We will be adding new products with your interest in sustainability, visit us for new additions in the future.